FAQ

We are available Monday through Friday,  9AM to 5PM EST.

You can reach us at (888) 407-7770. We are also available via live chat, email or by filling out the contact form.

How fast do you ship out? Answer: Usually within 1-2 business days.

When will I receive tracking for my order? Answer: As soon as your package ships out.

How long will my order take to arrive? Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder, it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package? Answer: We ship via UPS, FedEx,  USPS or LTL. It usually depends on the size of your package.

If something is out of stock can I backorder or special order it? Answer: Yes! Please contact us by phone to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (888) 407-7770.

Do you offer free shipping? Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

*WhisperKool products are excluded from Free Shipping. WHISPERKOOL DICTATE ALL VENDORS MUST CHARGE FOR SHIPPING.

Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA, please call us or write to us to get a shipping price quote.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.