Shipping Policy

Shipping Policy - Wine Coolers Empire

Amazing Customer Service Guarantee

Wine Coolers Empire has always been at the heart of all we do. We strive to ensure that our consumers are delighted with their purchases and give the best possible product at the best possible price. With years of experience in the wine storage industry, our experts will enlighten and assist you in making the best possible decision for all your wine storage needs. We always go above and beyond to ensure you are completely satisfied with your purchase.

Wine Coolers Empire team is 100% fully behind every product that we sell because  

YOUR SATISFACTION IS OUR TOP PRIORITY.

Quick Links

      1. Order Confirmation
      2. Order Processing
      3. Order Shipment
      4. Shipping Options
      5. Quick Reminders When Receiving The Package
      6. Damage Package or Defective Products
      7. Important Freight LTL Shipment

Our goal is to keep the ordering process as simple as possible. Orders are processed in the order they are received. Standard processing can take between 24 and 48 hours.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation

You will receive an order confirmation email as soon as you place your order.

Here are the important things you need to check in the order confirmation email:

  • Phone (Make sure the number is correct; the shipping company will need it to schedule the delivery date."
  • Billing and Shipping Address
  • Product you purchase

If you notice any issues with the information, please contact our support team so that we can make the necessary changes as soon as possible. (DISCLAIMER: If the customer fails to notice the issue, the customer hereby takes full responsibility for the consequences.)

Order Processing

Wine Coolers Empire is a fast-growing company with a large inventory of all of our products. Due to the high volume of orders we receive daily, our account specialists operate on a first-come, first-served basis. 

  • Standard processing can take between 24 and 48 hours. After confirming that your credit card is approved by the Fraud Guarantee Department, if your item is in stock, it will be shipped as soon as possible. If your item is on backorder or unavailable, we will email you.

Processing and shipping times do not include non-business days (Saturdays, Sundays, public holidays, etc.

Order Shipment

  • IN-STOCK If your order is in stock and your credit card is approved by our fraud guarantee department, we usually ship within 1-3 business days from the date of your order. Once shipped, most products will arrive within 3 to 7 business days, depending on the destination. Tracking information will be sent within 24 hours of shipment.
  • BACKORDER In some instances, a product may be out of stock at our warehouses. In that case, we will send you an email after you place your order informing you of the backorder, the expected arrival date, and any substitutes available. It is up to you to keep an existing order or cancel it.

We ship daily to 48 states in the continental United States via UPS Ground, FedEx Ground, and Freight. Shipping costs are included for all units shipped to the 48 states of the continental United States. AK & HI will be shipped via AIR for an additional fee. Please contact our customer support at (888) 407-7770 to get a quote.

The freight company requires a phone number so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery, as freight items will not be delivered without an appointment.

We do our best to get your order as soon as possible. We provide estimated shipping times based on what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice. 

Shipping Options

Quick Reminder: We do not ship to PO Boxes. 

Please contact our support for further details.

  • Curbside Delivery
    • Delivered to your curb, typically next to the mailbox. You will be responsible for moving and assembling.
    • *Free shipping includes curbside delivery*
  • White-Glove Delivery (Inside Delivery)
    • White glove delivery typically includes unpacking, removal/disposal of packaging materials, and shipping of your order up or down in a maximum of 5 steps
    • The freight company will call you to set a date

Note: Additional stairs and tight turns may cost more. If your order includes more than one item, there will be an additional cost.

Please call us at +1 (888) 407-7770 or email customer service support@winecoolersempire.com if your order consists of more than 1 item and/or additional stairs are involved for an exact quote.

Quick Reminders When Receiving The Package

Please inspect the exterior of the packaging for damage. Note any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-407-7770 before accepting delivery. Save all packaging and do not destroy boxes, etc., in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.

Items listed as FREE SHIPPING

We regularly offer free shipping on most of the products in our online catalog. This means that all standard shipping to the continental United States is free * (with some exceptions). All items marked "free shipping" or "shipping included" will be shipped free of charge using only standard land transportation within the continental United States (no free express delivery). For orders from Alaska, Hawaii, or Puerto Rico, there will be an additional charge after check-out, even if it says "free shipping". Upon receipt of your order, we will inform you of the shipping cost and will contact you to collect the shipping payment.

 

DAMAGE PACKAGE OR DEFECTIVE PRODUCTS

  • Carton Damage
    • We recommend IMMEDIATE INSPECTION, with driver present, to verify the damage. If contents are damaged, indicate damage on the carrier's paperwork and notify our escalation team immediately.
    • Package must be inspected within 48 hours of arrival and actual damage reported to carrier.
    • IMPORTANT:Notation on carrier's paperwork must state: "CARTON DAMAGE,SUBJECT TO INSPECTION" and list type of damage.
  • Excessive Damage with the Exposed Product
    • Refuse Shipment
    • Notation on Carrier's paperwork must state "Carton Damaged and Refused"
    • Notify our support team immediately.
  • Damaged Shipments
    • Damaged in transit can be exchanged as long as you contact us within 48 hours of receipt delivery.
    • Damaged products must have the Original box, Packaging Materials, Manuals, and accessories.Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product.
    • IMPORTANT: Make sure the product is available and ready to pick-up attempt in order to avoid delays. If you do not make product available for pick up, you will be responsible to ship the product back yourself.
  • Defective Products
    • All defective products will be handled by the manufacturer under the terms of their warranty. Wine Coolers Empire is not responsible for replacing products that fall under the manufacturer's warranty coverage.

IMPORTANT FREIGHT LTL SHIPMENT

    • Once the item reaches your city or a city near yours, the dispatcher will contact you to arrange a preferred delivery date and time with you. The item will not be delivered until this appointment is made.
    • It is your (buyer) responsibility to be at the delivery address during the delivery window to receive, inspect and sign for the item.
    • Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. Fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
    • Please ensure that the phone number you provided at checkout is a valid number to reach you at.
    • Don't screen your calls until your item has been delivered.
    • The item will be delivered by one delivery person using a lift gate truck. It will be positioned near your front door or in a closet near your front door. It may not be able to position it at your door due to its large size.
    • Allow the driver wait while you open the box and inspect the product inside.
    • Notate any damage on the delivery receipt; write "DRIVER REFUSED INSPECTION, POSSIBLE CONCEALED DAMAGE" when signing the delivery receipt in the unlikely event a driver will not wait.
    • Any abnormalities, missing items, or damages must be noted on the delivery receipt at the time of delivery.
    • If a product is damaged write "DAMAGED ITEM"and write down the exact damage on the delivery slip and take photos of box and product for evidence.
    • If the box and product are excessively damaged refuse the item. Be sure to still write "DAMAGED ITEM" and what was damaged on the packing slip.
    • LTL Shipments, FedEx and UPS need to be thoroughly inspected and any abnormalities need to be reported toWine Coolers Empire within48 hours of receiving your LTL shipment.
    • If the product is damaged upon arrival, you can file a warranty claim to get replacement parts or a new item (warehouse manager approval) for anything that's damaged.
    • Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
    • If the product is damaged upon arrival, you can file a warranty claim to get replacement parts or a new item (warehouse manager approval) for anything that's damaged.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@winecoolersempire.com or call us at +1-888-407-7770.

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